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Complex Health and Social Needs Fellowship

Formerly the Healthcare Hot-Spotting and Super-Utilizer Fellowship

As our nation and healthcare systems advance, we are challenged to create and implement innovative and sustainable approaches to expanding healthcare access while providing quality care. To achieve that goal, the Crozer Health and the Camden Coalition of Healthcare Providers have established a unique fellowship to address the disproportionate use of healthcare resources, especially by those patients who suffer from chronic and complex medical conditions.

In Camden, New Jersey the Camden Coalition of Healthcare Providers have used community-based, intensive care coordination to achieve great clinical advances for patients who frequently utilize area emergency rooms and hospitals. This yearlong fellowship seeks to train Family Physicians and Nurse Practitioners to become clinical champions for the development of strategies and the implementation of systems to reduce over-utilization the efforts of integrated, inter-professional teams at the Camden Coalition and Crozer Health .

About the Program

In this video produced by the American Psychological Association, William Warning, M.D. and Barry J. Jacobs, Psy.D. provide an overview of the Crozer Health Complex Health and Social Needs Fellowship at the Center for Family Health in Springfield, PA.

Psychologists in integrated health care: Super-utilizer team care

Our one year fellowship brings together collaborative, integrated clinical teams including Family Physicians and Nurse Practitioners, as well as social work and psychology students and pharmacy residents, to become clinical champions for the development of strategies and the implementation of systems to address the issue of frequent acute care utilization by working closely with the Camden Coalition and Crozer Health. Fellows possess a keen interest in working with underserved populations and developing skills in healthcare hot-spotting, healthcare policy, a patient-centered medical home model of care and intensive care management in order to develop and contribute to a unique and sustainable approach to population health.


  • 1 day a week working with the Camden Coalition of Healthcare Providers in Camden, NJ
  • 2 days a week of clinical time seeing patients in an outpatient primary care setting
  • 1 1/2 days a week working with the Crozer complex health team at Crozer Family Medicine
  • 1/2 day a week for research and scholarly activity, case conferences and presentations

Personal Qualities and Attributes of Potential Fellows

  • Graduate of an accredited Family Medicine Residency Program or Primary Care NP Program
  • Excellent academic and clinical record
  • Interest in care for underserved populations
  • Interest in developing skills in hot-spotting, healthcare policy, medical home models, clinical redesign, trauma-informed care approaches, and intensive care management
  • Proven ability to work in a diverse, team-based environment with healthcare and non-healthcare professionals
  • Interest in trauma-informed care and harm reduction principles


  • Competitive salary, benefits and vacation time
  • CME stipend and conference allowance
  • Free membership to the Healthplex® Sports Club in Springfield, PA


For more information, please contact our Fellowship Coordinator at fmresidency@crozer.org or 610-690-4471.

Program Highlights

  • Member of South Central Pennsylvania High Utilizer Learning Collaborative
  • Presentations at Institute for Healthcare Innovation (IHI), Society of Teachers of Family Medicine (STFM), National Center for Complex Health and Social Needs, Pennsylvania Academy of Family Physicians (PAFP) conferences
  • Design complex care curriculum for family medicine residents
  • Precept for Interprofessional Student Hotspotting Learning Collaborative


Jason Keiner, D.O.Jason Keiner, DO

Director of Complex Health

Medical Education:
Rowan University, School of Osteopathic Medicine|
Stratford, N.J.

Residency Training:
Crozer Health Family Medicine Residency Program
Springfield, Pa.

Board Certification:
Family Medicine

Areas of Interest:

  • Care of underserved populations
  • Preventative care
  • Social determinants of health
  • Health care delivery
  • Innovation in Primary Care
  • Addiction Medicine

Personal Statement:

My favorite part of my job is getting to know my patients over time. I believe good care starts with a trusting relationship between us where you feel listened to and respected. I'm interested in connecting how your social setting and family life connects to your health and how I can do more to support your goals. Outside of work, I love to travel, read, and play music. 

Contact Us:

For more information, please contact:

Crozer Health Family Medicine Residency
1260 East Woodland Avenue, Suite 200
Springfield, PA 19064

Phone: 610-690-4471

E-mail: fmresidency@crozer.org