Patient Hospital Guides
Patient Hospital Guides include information you need to make your visit to a Crozer Health hospital a pleasant experience. Find phone numbers, information about your privacy, visiting hours, and much more.
Preparing for Your Visit
When you know you are going to be visiting one of our hospitals and staying overnight, it's best to be prepared ahead of time - before you leave your home. Following is information for pre-admission testing and pre-surgical testing that you should read and follow prior to your visit to a Crozer Health hospital.
Crozer Health offers Pastoral Care Services to alleviate suffering and enhance the healing of our patients by supporting their spiritual needs. Pastoral care services are offered at our four hospitals. All patients have the right to access Pastoral Care Services at Crozer Health.
Visiting the Emergency Department
Emergency situations are difficult for all involved and the care process can feel overwhelming at times. We have provided the following information to help you navigate this process and understand what to do when you arrive, as you register and when you are discharged.
Patient Experience Department
Crozer Health’s Patient Experience staff (team) is available to assist patients when they need someone to advocate for them, listen to them, give them support, help with problem-solving and much more.
Patient Experience staff are available Monday-Friday from 8 a.m. to 5 p.m.
Contact a Patient Experience team member at your hospital.
- Crozer-Chester Medical Center: 610- 447-6317
- Delaware County Memorial Hospital: 610-284-8638
- Springfield Hospital: 610-284-8638
- Taylor Hospital: 610-595-6152
You will be directed to the appropriate person who will assist you.
Enhanced Security to Protect You
Hospitals and healthcare facilities face unique challenges regarding the safety and security of our patients, visitors, and employees. Crozer Health is no exception, and we have been working diligently to ensure our patients, visitors and employees are safe in our facilities at all times.
Crozer Health has entered into an agreement with a specialized, systemwide security partner, Securitas. We have invested a substantial amount of capital in security-related facility enhancements, to be implemented in stages, including:
- Creating a Security Operations Monitoring Center
- Installing additional metal detectors
- Upgrading technology, including video monitoring
- Placing security guards at key entrance points
- Upgrading our infant monitoring system to protect newborn
We are confident that with our new partner and our system enhancements, we are well-positioned to protect all who enter our facilities.
Share Your Feedback
If you are a patient or visitor, please use our online form to submit comments, questions or feedback on your experience. A representative will contact you shortly.