Information about COVID-19
updated February 24, 2022
We recognize that spending time with your loved ones is an important part of the healing process.
Crozer Health is resuming limited patient visitation beginning Monday, February 28th.
Beginning Monday, February 28th, our guidelines are as follows:
- One visitor per patient is permitted at a time during visiting hours, including Emergency Department visits, for non-COVID patients only.
- Visitation hours will be between 10:30 a.m. – 8:00 p.m.
- All visitors must be screened, documented on a visitor log, provided with a visitor passport, and given a wristband prior to entry.
- All visitors must check out with Security when leaving to have wristband removed to allow another visitor.
- All visitors must wear masks at all times. Gaiters, bandanas, cloth masks and masks with a valve are not acceptable.
- Visitors may not remove their masks to eat or drink in a patient room or on a nursing unit.
- Visitors may leave a patient room to visit designated waiting rooms or the dining area during hours of operation; however, we ask that you limit time in hallways and corridors.
- All visitors must remain masked and adhere to social distancing while going to and remaining in these areas, with the exception of eating and drinking in the dining areas.
- Visitors must practice hand hygiene and social distancing at all times.
- Visitors may not use the restroom in the patient room. Visitors should use public restrooms.
- Visitors may not visit patients for one hour after completion of an aerosol-generating procedure.
- Visitors may not be in the room during an extubation.
- For outpatient visits/procedures, one visitor is permitted at a time.
- We are not allowing visitors in our adult psychiatric, geriatric psychiatric, or crisis units at this time.
- Crozer-Chester Medical Center - POB entrance @ Cancer Center
- Delaware County Memorial Hospital – main lobby & parking garage entrance
- Taylor Hospital – main lobby
At Crozer Health, our top priority is the health and safety of our patients, their families, and our team members. We continuously evaluate all guidance from the Centers for Disease Control and Prevention and the Pennsylvania Department of Health.
Until Monday, February 28th we remain under our current restricted visitation policy that has been in effect since December 29, 2021.
These restrictions include:
- No visitors are permitted in our Emergency Departments, including in the waiting rooms.
- Visitors will not be permitted in inpatient areas unless clinically necessary as determined by the health care team.
- In the maternity units, patients are permitted to have one support person with them. That person may stay through the labor, and until the mother is discharged from the hospital.
- For outpatient (non-hospital) appointments, one support person may accompany the patient if their physical health requires assistance.
- For outpatient (non-hospital) surgeries, one support person is permitted to drop the patient off for check-in and then pick up the patient when they are ready to go home.
Thank you for your cooperation and understanding.
Crozer-Chester Medical Center in Upland, Delaware County Memorial Hospital in Drexel Hill, and Taylor Hospital in Ridley Park are open and continue to serve the health needs of Delaware County and surrounding areas. Emergency departments are open 24/7 at these hospitals, and at Springfield Hospital.
Screening and Face Masks Required
Everyone must wear a face mask in our facilities, per guidelines from the Pennsylvania Department of Health (DOH). Upon entering our facilities, you will be screened and supplied with a face mask.
COVID-19 vaccine appointments and boosters are now open to all ages five and older. Visit our vaccine page to learn more and schedule.
If you have questions about Crozer Health’s response to the COVID-19 health crisis, scroll down for information or call our COVID-19 Hotline at 610-447-6730.
The health of our patients, visitors, employees, and physicians is our highest priority during the COVID-19 health crisis. We are working closely with Pennsylvania’s Department of Health (DOH) and the Centers for Disease Control (CDC) to respond to COVID-19 cases in our community, and to rule-out suspected cases.
Please check the CDC's COVID-19 page for the latest guidelines on what to do if you've been exposes, tested positive, etc.
If You Need to Call
- If you are trying to call a loved one’s direct bedside phone but do not know the number, call the main phone number at the pertinent hospital. Those main numbers are:
- Crozer-Chester Medical Center – 610-447-2000
- Delaware County Memorial Hospital – 610-284-8100
- Springfield Hospital – 610-328-8700
- Taylor Hospital – 610-595-6000
In the interest of safety, and in keeping with evolving guidelines, Crozer Health has limited in-person events and made those that could be virtual. Please check our calendar for more information.
Where Can I Get More Information?
The Crozer Health COVID-19 Hotline is 610-447-6730.
- About COVID-19 or Coronavirus
- How COVID-19 Spreads
- How to Protect Yourself & Others
- Frequently Asked Questions
- Information on Travel