Information about COVID-19
updated July 14, 2020
Crozer-Chester Medical Center in Upland, Delaware County Memorial Hospital in Drexel Hill, and Taylor Hospital in Ridley Park are open and continue to serve the health needs of Delaware County and surrounding areas. Emergency departments are open 24/7 at these hospitals, and at Springfield Hospital.
- If you have questions about Crozer-Keystone’s response to the COVID-19 health crisis, scroll down for information or call our COVID-19 Hotline at 610-447-6730.
- Note, everyone must wear a face mask in our facilities, per guidelines from the Pennsylvania Department of Health (DOH). Upon entering our facilities, you will be screened and supplied with a face mask.
- Crozer-Keystone has updated visitor guidelines. Please see below.
- If your doctor gives you a prescription to get tested for COVID-19, call 1-844-CK-CARES to register for one of our drive-through locations.
- If you tested positive for COVID-19 with a PCR swab test and are now fully recovered with no symptoms for at least 14 days, consider donating plasma to help current COVID-19 patients. Visit the American Red Cross website for further information.
The health of our patients, visitors, employees, and physicians is our highest priority during the COVID-19 health crisis. We are working closely with Pennsylvania’s Department of Health (DOH) and the Centers for Disease Control (CDC) to respond to COVID-19 cases in our community, and to rule-out suspected cases.
- If you think that you have been exposed to someone with COVID-19 but you do not have serious symptoms, stay home for 14 days from the date of your exposure.
- If your symptoms worsen and you feel you need medical attention, contact your primary care provider or the closest emergency department for direction. If your symptoms become serious, call 911.
- If your symptoms are respiratory in nature, and your doctor prescribes diagnostic imaging, please call 1-800-254-3258 to schedule your appointment at one of our hospitals.
- If you have postponed outpatient surgery, a mammogram or wound care services, please contact your doctor to ask about scheduling, as Crozer-Keystone is reopening many of its services.
- Crozer Health has three outpatient testing centers open on weekdays, as supplies allow. You must have either a physician’s order and be pre-registered, or have a PUI number from the Department of Health prior to coming to our testing center.
- Crozer Health implemented a universal mask policy. Everyone entering any of our facilities will be screened and given a face mask if one is not already being worn. This policy is in effect to help protect our staff, physicians, and patients.
- Our visitor policy has been updated to allow one visitor at a time to visit non-COVID-19 patients. Please see details regarding our visitation policy, below.
Crozer Health has protocols for patient visitations. These new protocols apply to Crozer-Chester Medical Center, Delaware County Memorial Hospital and Taylor Hospital. Please note, this process is in development and may be refined to reflect our policies and recommendations from the DOH and CDC. Here’s what you need to know:
Screening and Visitation Requirements:
- We still cannot permit visitation to positive or suspected COVID-19 inpatients.
- Everyone must be screened at the door. We’ll ask questions about symptoms and travel, and take everyone’s temperature with a touch-free thermometer. People shouldn’t visit hospitals if they’re sick.
- Visitors must be at least 18 years of age.
- We require everyone in our facilities to wear face masks. Everyone will be supplied a mask when they’re screened.
- Visitors must go directly to the inpatient room without stopping in common areas or congregating with others.
Visitor Tracking Process:
- Only one person at a time may visit non-COVID-19 inpatients.
- Visitors will be permitted access at only one building entrance and must exit from the same door so we can track arrivals and departures. Visitor access points are:
- Crozer-Chester Medical Center – Screening station near the Physician Office Building parking garage.
- Delaware County Memorial Hospital – Screening station on the 2nd floor near outpatient registration and parking garage entrance.
- Taylor Hospital – Main hospital entrance at the front lobby.
- The “passport” used at screening stations will be used to script screeners regarding visitor age, symptoms, travel, and temperature. Please carry your passport with you as you visit your loved one.
- Visitor arrivals and departures will be tracked by each facility’s screening station to ensure only one visitor per inpatient at a time is enforced.
- Visiting hours are 8:30 a.m. to 11 a.m., and 3 p.m. to 6 p.m.
- Signs are posted at visitor access points and elevators to clarify our requirements.
- A different color wristband is used every day, given to visitors at screening stations.
To Help Avoid Illness
- Follow your state’s shelter-at-home requirements, in order to distance yourself and your family from public places and groups of people.
- Wash your hands frequently for at least 20 seconds or use alcohol-based hand-sanitizing gel.
- Refrain from touching your face, because that transmits germs to your eyes, nose, and mouth.
- Cover your coughs and sneezes, preferably in the crook of your elbow.
- Clean surfaces frequently, including countertops, light switches, cell phones and other frequently touched items, with alcohol-based wipes.
If You Need to Call
- If you are trying to call a loved one’s direct bedside phone but do not know the number, call the main phone number at the pertinent hospital. Those main numbers are:
- Crozer-Chester Medical Center – 610-447-2000
- Delaware County Memorial Hospital – 610-284-8100
- Springfield Hospital – 610-328-8700
- Taylor Hospital – 610-595-6000
Due to the COVID-19 health crisis, and mandates in Pennsylvania to shelter-at-home, Crozer-Keystone has canceled all community outreach and education programs until further notice. This is a precaution to help ensure the safety and wellbeing of our staff, patients, and the community.
Where Can I Get More Information?
The Crozer-Keystone COVID-19 Hotline is 610-447-6730.
- About COVID-19 or Coronavirus
- How COVID-19 Spreads
- How to Protect Yourself & Others
- Frequently Asked Questions
- Information on Travel
PA Department of Health Resources
Delaware County Resources
- Delaware County Updates Residents on the County’s Prevention and Preparedness for Coronavirus
- FAQ for Delaware County residents regarding Coronavirus
- Delaware County Implements Prevention and Preparedness Plan for Coronavirus
- Delaware County Recommends Safety Measures Surrounding Coronavirus Concerns
- We’re Here, Offering Safe Care
- Taking Care of Your Mental and Emotional Health in the Age of COVID-19
- The Do-Anywhere, Total-Body Workout While You Shelter at Home
- What You Should Know about COVID-19 to Protect Yourself and Others [PDF]
- Lo que necesita saber sobre la enfermedad del coronavirus 2019(COVID-19) [PDF]
- Stop the Spread of Germs poster [PDF]
- Detenga la propagación de los microbios [PDF}
- Preventive Measures for Flu + COVID-19 [PDF]
- Symptoms of Coronavirus Disease 2019 [PDF]
- Resource Manual for COVID-19 Families [PDF]