Information about COVID-19
updated April 14, 2021
COVID-19 vaccine appointments are now open to all Pennsylvania adults. Visit our vaccine page to learn more and schedule.
Crozer-Chester Medical Center in Upland, Delaware County Memorial Hospital in Drexel Hill, and Taylor Hospital in Ridley Park are open and continue to serve the health needs of Delaware County and surrounding areas. Emergency departments are open 24/7 at these hospitals, and at Springfield Hospital.
- If you have questions about Crozer Health’s response to the COVID-19 health crisis, scroll down for information or call our COVID-19 Hotline at 610-447-6730.
- Everyone must wear a face mask in our facilities, per guidelines from the Pennsylvania Department of Health (DOH). Upon entering our facilities, you will be screened and supplied with a face mask.
- Crozer Health has updated visitor guidelines. Please see below.
- If your doctor gives you a prescription to get tested for COVID-19, call 1-844-252-2737 to register for one of our drive-through locations, or schedule yourself for a COVID-19 test here.
- If you tested positive for COVID-19 with a PCR swab test and are now fully recovered with no symptoms for at least 14 days, consider donating plasma to help current COVID-19 patients. Visit the American Red Cross website for further information.
The health of our patients, visitors, employees, and physicians is our highest priority during the COVID-19 health crisis. We are working closely with Pennsylvania’s Department of Health (DOH) and the Centers for Disease Control (CDC) to respond to COVID-19 cases in our community, and to rule-out suspected cases.
- Exposed? If you think that you have been exposed to someone with COVID-19 but you do not have serious symptoms, stay home for 14 days from the date of your exposure.
- Have serious symptoms? If your symptoms worsen and you feel you need medical attention, contact your primary care provider or the closest emergency department for direction. If your symptoms become serious, call 911.
- Have symptoms and need imaging? If your symptoms are respiratory in nature, and your doctor prescribes diagnostic imaging, please call 1-800-254-3258 to schedule your appointment at one of our hospitals.
- Open for Procedures Testing, and Care - If you have postponed outpatient surgery, a mammogram or wound care services, please contact your doctor to ask about scheduling, as Crozer Health has reopened many of its services.
- Masks Required - Crozer Health implemented a universal mask policy. Everyone entering any of our facilities will be screened and given a face mask if one is not already being worn. This policy is in effect to help protect our staff, physicians, and patients.
Effective immediately, Crozer Health has resumed limited patient visitation within our hospitals. At this time, our guidelines are as follows:
- One visitor per patient per day, for non-COVID patients only.
- Visitation hours will be between 11 a.m. to 6 p.m.
- Visitors are permitted to stay during the visitation hours, but if a visitor leaves, they are not permitted to re-enter on the same day.
- All visitors must be screened, documented on a visitor log, provided with a visitor passport, and given a wristband prior to entry.
- Inpatient Pediatrics – One parent permitted at all times.
- Labor & Delivery – One support person permitted at all times.
- Maternity – One support person permitted at all times.
At Crozer Health, our top priority is the health and safety of our patients, their families, and our team members. We continually evaluate all guidance on visitation supplied by the Centers for Disease Control and Prevention and the Pennsylvania Department of Health.
Thank you for your cooperation and understanding.
Visitor Tracking Process
- Visitors will be permitted access at only one building entrance and must exit from the same door so we can track arrivals and departures. Visitor access points are:
- Crozer-Chester Medical Center– Screening station near the Physician Office Building parking garage.
- Delaware County Memorial Hospital – Screening station on the 2nd floor near outpatient registration and parking garage entrance.
- Taylor Hospital– Main hospital entrance at the front lobby.
- A “passport” is used at our screening stations, to help screeners verify visitor age, symptoms, travel, and temperature. Visitors will be asked to carry their passport when they’re in the facility.
- Visitor arrivals and departures will be tracked by each facility’s screening station to ensure visitation precautions are followed.
- Visiting hours are 8:30 a.m. to 11 a.m., and 3 p.m. to 6 p.m.
- Signs are posted at visitor access points and elevators to clarify our requirements.
- A different color wristband is used every day, given to visitors at screening stations.
To Help Avoid Illness
- Follow your state’s shelter-at-home requirements, in order to distance yourself and your family from public places and groups of people.
- Wash your hands frequently for at least 20 seconds or use alcohol-based hand-sanitizing gel.
- Refrain from touching your face, because that transmits germs to your eyes, nose, and mouth.
- Cover your coughs and sneezes, preferably in the crook of your elbow.
- Clean surfaces frequently, including countertops, light switches, cell phones and other frequently touched items, with alcohol-based wipes.
If You Need to Call
- If you are trying to call a loved one’s direct bedside phone but do not know the number, call the main phone number at the pertinent hospital. Those main numbers are:
- Crozer-Chester Medical Center – 610-447-2000
- Delaware County Memorial Hospital – 610-284-8100
- Springfield Hospital – 610-328-8700
- Taylor Hospital – 610-595-6000
Due to the COVID-19 health crisis, and mandates in Pennsylvania to shelter-at-home, Crozer Health has canceled all community outreach and education programs until further notice. This is a precaution to help ensure the safety and wellbeing of our staff, patients, and the community.
However, some virtual events are available. Please check our calendar for more information.
Where Can I Get More Information?
The Crozer Health COVID-19 Hotline is 610-447-6730.
- About COVID-19 or Coronavirus
- How COVID-19 Spreads
- How to Protect Yourself & Others
- Frequently Asked Questions
- Information on Travel
PA Department of Health Resources
Delaware County Resources
- Delaware County Updates Residents on the County’s Prevention and Preparedness for Coronavirus
- FAQ for Delaware County residents regarding Coronavirus
- Delaware County Implements Prevention and Preparedness Plan for Coronavirus
- Delaware County Recommends Safety Measures Surrounding Coronavirus Concerns
Crozer Health Resources
- We’re Here, Offering Safe Care
- Taking Care of Your Mental and Emotional Health in the Age of COVID-19
- The Do-Anywhere, Total-Body Workout While You Shelter at Home
- What You Should Know about COVID-19 to Protect Yourself and Others [PDF]
- Lo que necesita saber sobre la enfermedad del coronavirus 2019(COVID-19) [PDF]
- Stop the Spread of Germs poster [PDF]
- Detenga la propagación de los microbios [PDF}
- Preventive Measures for Flu + COVID-19 [PDF]
- Symptoms of Coronavirus Disease 2019 [PDF]
- Resource Manual for COVID-19 Families [PDF]