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Information about COVID-19

Published:

updated November 11, 2020

Please Remember

Crozer-Chester Medical Center in Upland, Delaware County Memorial Hospital in Drexel Hill, and Taylor Hospital in Ridley Park are open and continue to serve the health needs of Delaware County and surrounding areas. Emergency departments are open 24/7 at these hospitals, and at Springfield Hospital.

Quick Notes

  • If you have questions about Crozer Health’s response to the COVID-19 health crisis, scroll down for information or call our COVID-19 Hotline at 610-447-6730.
  • Everyone must wear a face mask in our facilities, per guidelines from the Pennsylvania Department of Health (DOH). Upon entering our facilities, you will be screened and supplied with a face mask.
  • Crozer Health has updated visitor guidelines. Please see below.
  • If your doctor gives you a prescription to get tested for COVID-19, call 1-844-CK-CARES to register for one of our drive-through locations.
  • If you tested positive for COVID-19 with a PCR swab test and are now fully recovered with no symptoms for at least 14 days, consider donating plasma to help current COVID-19 patients. Visit the American Red Cross website for further information.

Guidelines

The health of our patients, visitors, employees, and physicians is our highest priority during the COVID-19 health crisis. We are working closely with Pennsylvania’s Department of Health (DOH) and the Centers for Disease Control (CDC) to respond to COVID-19 cases in our community, and to rule-out suspected cases.

  • Exposed? If you think that you have been exposed to someone with COVID-19 but you do not have serious symptoms, stay home for 14 days from the date of your exposure.
  • Have serious symptoms? If your symptoms worsen and you feel you need medical attention, contact your primary care provider or the closest emergency department for direction. If your symptoms become serious, call 911.
  • Have symptoms and need imaging? If your symptoms are respiratory in nature, and your doctor prescribes diagnostic imaging, please call 1-800-254-3258 to schedule your appointment at one of our hospitals.
  • Open for Procedures Testing, and Care - If you have postponed outpatient surgery, a mammogram or wound care services, please contact your doctor to ask about scheduling, as Crozer Health has reopened many of its services.
  • Masks Required - Crozer Health implemented a universal mask policy. Everyone entering any of our facilities will be screened and given a face mask if one is not already being worn. This policy is in effect to help protect our staff, physicians, and patients.

Visitor Requirements

The situation surrounding the COVID-19 pandemic continues to evolve, and positive case counts are increasing across Pennsylvania and New Jersey at an alarming rate. As a result, effective Thursday, Nov. 12, 2020, Crozer Health must again restrict visitation at all of its facilities.

These temporary visitor policies are in effect until further notice:

  • Visitors are not permitted on COVID-19 units and are not permitted in the rooms of patients with COVID-19.
  • Visitors are not permitted on hospital floors except for:
    • End-of-life visitation for non-COVID-19 patients, who are permitted up to two immediate family members;
    • Pregnant women in active labor, who are permitted one healthy support person who is expected to stay until discharge;
    • Unemancipated minors, who are permitted one healthy parent or legal guardian;
    • Patients who are disabled or with chronic medical or mental health needs that require a support person are permitted one healthy support person, at the discretion of nursing leadership.
  • In outpatient areas, patients are permitted to have one healthy support person.

All patients, visitors, and support persons will be screened and temperature will be monitored prior to entry. Visitors or support persons who screen positive for symptoms/exposure/quarantine or have a temperature of 100.0°F or higher will be denied access to all Crozer Health facilities.

We recognize that interacting with friends and family can be helpful during the healing process, and we strongly encourage patients to use safe forms of support, such as phone calls and video chats on cell phones or other mobile devices. We are sensitive to the anxiety this restriction may cause patients and their loved ones, but this measure is essential to keep everyone safe.

At Crozer Health, the health and safety of our patients, their families, and our workforce is a top priority. We comply with guidelines from the Centers for Disease Control and Prevention and the Pennsylvania Department of Health, and we will adapt our visitation protocols as necessary.

Thank you for understanding and for complying with our safety guidelines.

Visitor Tracking Process

  • Visitors will be permitted access at only one building entrance and must exit from the same door so we can track arrivals and departures. Visitor access points are:
    • Crozer-Chester Medical Center– Screening station near the Physician Office Building parking garage.
    • Delaware County Memorial Hospital – Screening station on the 2nd floor near outpatient registration and parking garage entrance.
    • Taylor Hospital– Main hospital entrance at the front lobby.
  • A “passport” is used at our screening stations, to help screeners verify visitor age, symptoms, travel, and temperature. Visitors will be asked to carry their passport when they’re in the facility.
  • Visitor arrivals and departures will be tracked by each facility’s screening station to ensure visitation precautions are followed.
  • Visiting hours are 8:30 a.m. to 11 a.m., and 3 p.m. to 6 p.m.
  • Signs are posted at visitor access points and elevators to clarify our requirements.
  • A different color wristband is used every day, given to visitors at screening stations.

To Help Avoid Illness

  • Follow your state’s shelter-at-home requirements, in order to distance yourself and your family from public places and groups of people.
  • Wash your hands frequently for at least 20 seconds or use alcohol-based hand-sanitizing gel.
  • Refrain from touching your face, because that transmits germs to your eyes, nose, and mouth.
  • Cover your coughs and sneezes, preferably in the crook of your elbow.
  • Clean surfaces frequently, including countertops, light switches, cell phones and other frequently touched items, with alcohol-based wipes.

If You Need to Call

  • If you are trying to call a loved one’s direct bedside phone but do not know the number, call the main phone number at the pertinent hospital. Those main numbers are:
    • Crozer-Chester Medical Center – 610-447-2000
    • Delaware County Memorial Hospital – 610-284-8100
    • Springfield Hospital – 610-328-8700
    • Taylor Hospital – 610-595-6000

Event Cancelation

Due to the COVID-19 health crisis, and mandates in Pennsylvania to shelter-at-home, Crozer Health has canceled all community outreach and education programs until further notice. This is a precaution to help ensure the safety and wellbeing of our staff, patients, and the community.

However, some virtual events are available. Please check our calendar for more information.

Where Can I Get More Information?

The Crozer Health COVID-19 Hotline is 610-447-6730.

To learn more about the coronavirus, visit the CDC and World Health Organization websites, or use the links below to find additional resources.

Additional Resources

CDC Resources

​PA Department of Health Resources

Delaware County Resources

Crozer Health Resources

Print Resources