High-Reliability Organization

If you are a nurse who thrives in environments that provide autonomy and empowers you to make decisions and promote collegial relationships, our hospitals may be for you! To empower our staff—and especially nurses—Prospect Medical Holdings began the journey to become a High-Reliability Organization (HRO) in 2019.

Hospitals that are HROs are committed to the ultimate goal of zero patient harm; a culture of safety for patients, nurses, and other staff; and widespread implementation of highly effective process improvement tools.

As evidence shows, nurse satisfaction has a positive impact on patient outcomes.  A strong culture of safety enhances nurse satisfaction.

To support our culture of safety, we've established behavior expectations for clinical and non-clinical staff. These expectations call everyone to make a personal commitment to safety, be accountable for clear and complete communication, and remove barriers to cross-functional collaboration.

Our leaders frequently round on units to reinforce safety behaviors and work with nurses to find and fix critical safety issues. For example, our nurses are encouraged to identify potential for patient harm and suggest opportunities for improvement. In addition, our leaders hold daily operational safety huddles to solicit opportunities for improvement.

As a result, our leadership has created conditions for open communication for feedback from nurses and other frontline staff.

In summary, frontline leaders round with staff every day, give 5:1 positive to negative feedback, conduct HRO organizational and department huddles, and model the expected safety behaviors. 

If you are looking for a culture that proactively addresses problems, engages nurses in the performance improvement processes, and creates a safe environment for nurses and patients, you will enjoy your career with us!

We look forward to partnering with you on our journey to transform healthcare.